FAQ and troubleshooting

The video does not start. Check: is there enough money on the AI balance; is the launch limit enabled (the message shows the wait time); does the script exceed the word limit; is a voice selected. The video is “in the queue” for a long time. Rendering runs one video at a time; a 6-minute clip takes about 10–15 minutes together with voiceover and footage selection. Status “Error”. The reason is shown on the video page. Common ones: footage could not be found (rephrase the topic), out of money, a temporary network failure (press “Try again” — already paid voiceover is not paid for again). Footage is off-topic. Stock videos are matched by keywords; refine the topic or use “Full AI render”. You do not want subtitles. Untick “Subtitles on video”. Music is too loud — lower the volume in the project (default 0.12). The ad landed in the wrong place. For own-sound ads choose “By marker” and put the marker where you want it in the script, or choose a fixed position. Interface language. The site language is switched in the header; all Content Factory sections are translated into Russian, English and Norwegian.